cXP

In my experience, most conflict is “intrapersonal,” that is, it lies within ourselves and has nothing at all to do with the other person. Ev

c10

One way to formulate our thoughts and present our perspective assertively is through a D-E-S statement (Describe, Express, Specify). The ele

Assertiveness moves us beyond the drama triangle and focuses on interests and needs and on resolution. By speaking up for ourselves we cast

Our assumptions usually are based on how someone’s actions impact us and often are inaccurate. We don’t really know how someone is feeling o

Sometimes we take a position consciously; but most of the times we react emotionally and impulsively. When we do the latter, we may take a

For example, if I miss a deadline and you call me “unprofessional,” I could agree that my assignment was late, but would bristle at the atta

A lack of sincerity reduces these powerful tools to manipulation, more likely to trigger another person’s anger than to defuse it. And don&#